Help Center

Welcome to the Help Center

Suggested forms

  • Report a bug in SmartPlayer

    Tell us about the misbehavior of our software

  • Suggest a new improvement (functionality or integration) to the SmartPlayer platform in SmartPlayer

    Let us know about any improvements you need in the SmartPlayer platform. Thank you for making us more functional!

  • Request technical support consultation in SmartPlayer

    Please include any questions that are not covered in the previous sections.

  • Report a bug (extended) in SmartPlayer

    Tell us about the incorrect behavior of your software with a full description of the problem.

Powered by Jira Service Management
{"xsrfToken":"ffa05f54f62b1e9fe60b919613c6c31917e0fabe_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0ef6dea2-f796-49dd-bb22-f7a07f6a9258/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGExYTM5NC1mNGRmLTRiMTQtYmMzYS1kNDk1OGFiYjNiNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlZjZkZWEyLWY3OTYtNDlkZC1iYjIyLWY3YTA3ZjZhOTI1OCI6WyJyZWFkIl19LCJleHAiOjE3NDMyMDUwODksIm5iZiI6MTc0MzIwNDQ4OX0.aBrbiQn23FqGXfjGnL_HksTgZ0coVwJFs4X-Yr_FlV0&client=04a1a394-f4df-4b14-bc3a-d4958abb3b76&mode=fit","logoId":"0ef6dea2-f796-49dd-bb22-f7a07f6a9258","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/635eac8c-967e-47a4-be7d-cd4bb858a3d2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNGExYTM5NC1mNGRmLTRiMTQtYmMzYS1kNDk1OGFiYjNiNzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzNWVhYzhjLTk2N2UtNDdhNC1iZTdkLWNkNGJiODU4YTNkMiI6WyJyZWFkIl19LCJleHAiOjE3NDMyMDUwODksIm5iZiI6MTc0MzIwNDQ4OX0.oEV3VXQkPFvH9QmQJ6RyDr0bReIDbqNPQ6Af2UeY8u0&client=04a1a394-f4df-4b14-bc3a-d4958abb3b76&height=300&mode=fit","bannerMediaApiFileId":"635eac8c-967e-47a4-be7d-cd4bb858a3d2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=smartplayer","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ffa05f54f62b1e9fe60b919613c6c31917e0fabe_lout","baseUrl":"https://smartplayer.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://smartplayer.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"04a1a394-f4df-4b14-bc3a-d4958abb3b76","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"117c55c5da9943f8952fa7d9b478bfc4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}